《秘书英语》平时作业一

Give brief answers to the following questions

1. As a secretary, how to create a favorable impression of the organization on the visitors?

2. What's the Electronic Mail?(P75)

3. What is a filing system? (P53)(Filing system is a method of soring papers to provide a readily accessible record of past transactions or events.)

4. What are the four banking documents commonly used in international transaction?(P63)

5. If your boss is traveling abroad for business, what will a secretary do in preparing arrangements?(P16)

6. what are good telephone manners when answering the telephone? (P21)

7. What are the good telephone manners when making a phone call? (P21)

8. What are good telephone manners when making a telephone call abroad?(P22)

9. What are good telephoen manners when making the telephone in business?(P22)

10. What should a secreatary do in order to establish a positive telephone image?(P23)

11 ． What makes a good PA or secretary? (P.1)

12. What should a secretary do in arranging appointments? (P.8)

13. How to receive a visitor with an appointment or without an appointment?(P.13)

14.How to prepare a conference before the meeting?(P34)

15. How to prepare a conference during the meeting?(P34)

16. How to prepare a conference after the meeting?(P35)

17. What is an agenda?(P42)

18. What are the items and their order in most agendas?(P42)

19. What is the purpose of filing?(P53)

20. What are methods of classification?(P53)