《商务交际英语 2 》平时作业二答案

I . MULTIPLE CHOICE   (10 小题，每小题 1 分，共 10 分 )

Choose the letter indicating the best choice to complete each sentence or answer each question:

l. d 2. d 3. b 4. c 5. a

6. d 7. d 8. a 9. b 10. b

II . TRUE/ FALSE (10 小题，每小题 1 分，共 10 分 )

Write a T in the space provided if the statement is true. Write an F in the space if the statement is false.

11. T 12. F 13. T 14. T 15. F

16. T 17. F 18. T 19. T 20. F

III. QUESTIONS AND SHORT ANSWERS (5 小题，每小题 2 分，共 10 分 )

         21. What kind of description writing requires a step‑by‑step description?

        ANS: a process description

        22. What is customer service?

        ANS: the performance of activities to ensure customer satisfaction

        23. "It's not what you say, but how you say it that counts" is a statement that reflects the importance of what area of nonverbal communication?

        ANS: voice or paralanguage

        24. What are the important symbols in an oral presentation?

        ANS: (a) vocal qualities, (b) nonverbal symbols, and (c) visual aids

        25. What type of resume can be placed on the Internet?

        ANS: on‑line resume

IV. ERROR CORRECTION (10 分 )

Rewrite the following short paragraph by identifying all errors and correcting them:

Susanna Marguiles, Memorial Hospital's Patient Relations Director, has a role she does not want. Susanna enjoys planning , designing, and supervising all patient outreach pro­grams. Among her duties , Susanna makes presentations to patients in the hospital as well as presentations to health‑ related groups in the community. To fulfill her responsibilities, Su­sanna has taught herself a range of graphics programs, including presentation software. Now she is acknowledged as the in‑house expert at creating effective presentations. That is the problem. Susanna understands when the busy Chief of Medicine asks her for help with a presentation, but unfortunately, everyone else also comes to her for help.

        评分标准：

        短文中有 10 个错，找出错误 5 分；改正错误 5 分。

V. READING COMPREHENSION(10 小题，每小题 2 分，共 20 分 )

        Read the following two passages and answer the questions.

        Passage One: 36. b       37. a       38. c       39. c        40. b

        Passage Two: 41. b      42. b       43. a       44. b       45. b

VI. TRANSLATION (3 段短文，每段 5 分，共 15 分 )

Translate the following passages into Chinese:

46. A sales letter tries to persuade a potential customer to purchase a product or serv­ice. Like other persuasive messages, it involves gaining the reader's attention, establishing a need, showing how a product or service will meet that need, presenting supporting informa­tion, and providing for an easy way for the reader to respond. A sales letter might appeal to readers' senses by describing how something looks, sounds, feels, smells, or tastes. This appeal can range from the warm, cinnamon smell of apple pie to the silky feel of a new blouse.

销售信函试图说服潜在的顾客购买产品或服务。正如其他说服性信息一样，销售信函应包含赢得顾客的注意力，设定某种需求，并表明一种产品或一项服务如何能满足顾客的需求，展示信息加以证实，提供方便顾客反馈的方式等内容。销售信函可能通过描述某一物体的外表、声音、触觉、气味或味道来吸引读者。这种感染力可能是热乎乎的苹果派的肉桂香味，或新衣服的丝绸般感觉。

47. Face the audience when using your visual aids. Audience members prefer to see the front of you. When you speak, they can hear you better if you are facing them rather than the screen behind you. When using a pointer, hold the pointer in the hand closest to the vis­ual aid to avoid turning your back to the audience. Read from your transparency while facing the overhead projector (and thus your audience) rather than turning around to read from the screen. Likewise, read from your computer monitor rather than turning toward the projected image as you speak.

当你使用视觉辅助手段是，要面对听众。听众愿意看你的正面。当你说话时，正对听众而不是正对你身后的屏幕，这样听众会听得更清楚。当你使用指示棒时，要拿在靠屏幕侧的手里，以避免背对听众。当你使用投影仪时，要面对投影仪从胶片上读（这样你也就面对听众了），而不妖转身阅读屏幕。同样，当你讲话时，要从电脑屏幕上阅读而不要面向投影影像。

48. Within two days after the interview, you will want to write a brief follow‑up letter to the interviewer, thanking him or her for the interview. If you are sure you want the job, indicate your interest. Follow‑up letters are courteous and thoughtful, and they bring your name before the interviewer again.

        面试两天之后，你可能会想些封后续短信给面试者，向他 / 她给予面试表示感谢。如果你肯定自己想得到那份工作，在信中说明你的兴趣。跟踪信函会显示你很有礼貌并考虑周到，它们会使面试者再次回想起你的名字。

VII. WRITING ( 共 25 分 )

49. Rewrite the following letter. It projects a self‑centered attitude which may make some readers a little unhappy. Use the you‑attitude to personalize it so that it sounds polite and does not cost the company a customer. Also indicate that you will ask your North Amer­ican representative Mr. Lee to get in touch with them. (10 分 )

Dear Sir

Your request for dealer terms on sonar instruments has been received. The enclosed booklet provides complete information.

Yours truly

Suggested key:

Dear Mr. Johnson,

I'm pleased to learn that you are interested in carrying the Rasmussen line of sonar in­struments at your place. We have no dealers there and I very much hope that you will be the first.

Enclosed is our latest catalogue. You'll find a description of our complete line and on page 22, our dealer terms. I'm sending our North American representative Mr. Lee a copy of this letter, asking him to get in touch with you to help in any way he can.

In the meantime, if I can supply additional information, just drop me a line or call me collect at 10‑66403445.

Sincerely

评分标准：

内容：                         8 分

格式、拼法及其它： 2 分

50. You are now a student at Chicago University and are to complete your M. A. degree in International affairs this coming June. You saw the following announcement on the foreign students' bulletin board today. Write an application letter in answer to the advertisement, adding any necessary information about you accordingly. (15 分 )

Sample:

4435 Pacific Coast Highway

# M306, Torrance

California, 90505

Miss Cornforth,

I saw an announcement today on the foreign students' bulletin board that you are loo­king for linguists to act as interpreters for foreign athletes during the Olympic Games in Atlanta. I would like to apply for such a position.

I am a Chinese citizen. I lived in Guangzhou until I was nineteen years old, and I can speak both mandarin and Cantonese. At present I am a student at Chicago University, where I have had a grant for the past two years from the university. I expect to complete my M. A. degree in International affairs this coming June. Later, I hope to do graduate work at the London School of Economics and eventually work in economic planning in China.

I am male, 23 years old. I would consider it a privilege, and an exciting chapter in my education, to have the opportunity to accompany my fellow Chinese athletes during the Olympic Games and to contribute in this small way to the success of this world sports meeting.

If you consider me eligible, I will be happy to send you whatever documents you require.

Respectfully yours

Wang Gang

评分标准：

信件内容切题完整，语句连贯，条理清楚，语法基本正确，语言通顺恰当，信件格式正确。

内容：                     7 分

格式：                     3 分

句子结构、语法： 3 分

       拼法、标点：         2 分