《商务交际英语 2 》练习 1

Choose the letter indicating the best choice to complete each sentence or answer each question:

1. What is the main purpose of a process description?

a. To enable the reader to describe things

b. To explain how something works

c. To describe what an object looks like

d. To describe the parts of a mechanism

2. Which of the following is required in all graphic aids?

a. A unique number for referencing purposes and a title.

b. A title and a graphic.

c. A title and a source line.

d. A unique number and a source line.

3.     The main difference among transparencies, slides and computer presentations is           .

       a.      in how your audience sees the visual aids

       b.     in the time you use to prepare the visual aids

       c.     in how many visual aids your prepare

       d.     in the computer program you use to prepare the visual aids

4.     Which of the following is a good example of an apology made to a customer for a mix-up in an order?

       a.      “I'm sorry about that. Let me see what you should have received and I'll fix it for you.”

       b.     “Oh I'm sorry, that must have happened during the night shift. I can fix that for you.”

       c.     “Well, I didn't take your original order, but I can place a new order for you.”

       d.     “Oh, one of the trainees probably input the order incorrectly. Sorry about that.”

5.     What is especially important when talking on the telephone?

       a.        Speaking clearly.

       b.        Speaking more loudly than usual

       c.        Avoiding distractions.

       d.     Using a conversational tone.

6.     When a verbal message and a nonverbal message disagree with each other, most of time we   

      .

a. believe the verbal message

b. believe both

c. believe the nonverbal message

d. are confused

7.     Effective listeners              .

       a.      share the responsibility for communicating with the sender

       b.     listen and focus elsewhere if they already know about the topic

c.        evaluate the sender and act accordingly

d.     take notes on everything that is said

8.     The three main parts of an oral presentation are                 

       a.      an anecdote, a body and a summary

       b.     an introduction, a body and a summary

       c.     a quotation, an intermediate and a closing

       d.     an introduction, a body and a closing

9.     Which nonverbal symbol has the greatest capacity to keep your audience involved?

       a.      Good eye contact

       b.     A smile

       c.     A hand gesture

       d.     Casual clothing

10.    Sending a follow-up letter after an interview shows                     .

       a.      you are eager to please

       b.     you remember what you said during the interview

       c.     you know you are a serious contender for the position

d.     you are interested in the job and want to know the decision

11. Which of the following would be the most effective title for a set of instructions?

a. Using the Best Buy coffee Maker

b. Brewing a Pot of Coffee in your Best Buy Coffee Maker

c. The Best Buy Coffee Maker

d. Operating Instructions

12. Which is the best closing for a sales letter?

a. Call today for a free catalog.

b. Be sure to order our new catalog.

c. Call me at 1‑800‑555‑9876 for a free catalog.

d. We look forward to your next order.

13. A graph provides a means for _____________.

a. comparing data

b. showing proportions

c. showing geographic relationships

d. illustrating a procedure or process

14. Which is not a question you would ask to determine whether your oral presentation

requires visual aids?

a. Will visual aids help clarify the message

b. Will visual aids add interest to the presentation

c. Will visual aids entertain my audience

d. Will visual aids help the audience remember what is said

15. If someone talks about the pitch of a voice, he is referring to its   _____________.

a. accent

b. clarity

c. loudness or softness

d. highness or lowness

16. What part of the face provides the most nonverbal feelings?

a. The mouth.

b. The eyes.

c. The lips.

d. The color of the face.

17. One of the best ways to overcome poor listening habits is to   _____________.

a. use spare time to analyze, evaluate and review the message

b. judge the speaker as quickly as possible

c. listen only when new information is presented

d. ask a lot of questions

18. Which of the following is a guideline for effective participation in a meeting?

a. Improve decision making.

b. Be an active participant.

c. Arrive on time.

d. All of the above are guidelines.

19. To analyze the job market, it is most important to gather information about

a. specific companies to which you are applying

b. employment agencies that serve related fields

c. publications that cover your field

d. temp agencies

20. A functional order resume emphasizes

a. the order of jobs held

b. skills and capabilities

c. education

d. the functions performed on a job