《商务交际英语 2 》练习 2

       Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book.

(       ) 1. The title for a set of instructions should be as specific as possible.

(       ) 2. If the steps in your instructions are clear, you need not use graphics.

(       ) 3. Most people remember what they hear much longer than what they see.

(       ) 4. Some company policies may limit what customer service providers can do for their customers.

(       )   5. If you have left a number of voice-mail or email messages for a customer, there is no need to pursue any personal contact just to make sure that the customer is satisfied.

(       ) 6. Nonverbal message can stand alone or accompany verbal messages.

(       ) 7. Written messages contain only verbal symbols, no nonverbal messages.

(       ) 8. An effective meeting participant does not disagree with other points of view.

(       ) 9. Seating arrangements of meeting participants are important.

(       ) 10. Work experience may be presented by date, by job title or by employer.

(       )    11. Manuals can be written for people at any level of experience.

(       )      12. In a persuasive message, you should start by stating your objective.

(       )      13. Face your visual aids when you use them during your presentation.

(       )      14. If you have only a partial answer for a customer, it is best to wait until you have a complete answer, rather than bothering the customer with extra telephone calls.

(       )      15. Even if many of your customers visit you for the same reason, it is best to listen to each one and determine each customer's purpose.

(       )      16. Businesses frequently use color and furnishings as part of their business

           strategy.  

(       )      17. After two months, most of us will remember most of what we heard.

(       )      18. Memorizing a presentation is usually an effective way to prepare for the delivery of an oral presentation.

(       )      19. Tasks may be delegated over the telephone, in a memo, or in a meeting. Use a meeting only if necessary.

(       )      20.   A job interview can help you determine if you want a particular position if it

is offered to you.