《商务交际英语 2 》练习 3

Questions and short answers

1. What part of speech is normally used to begin each step in a set of instructions?

2.     how many sets of data should you present in one big bar graph at most?

3.     What is customer service?

4.     What are the three things that make up body language in nonverbal communication?

5.     What is the first thing you should do in organizing a meeting?

6.   What is the term used to describe the benefit that will appeal most to the reader?

7.   What is a service culture?

8.   What type of nonverbal symbol will people use to judge you if you are always late?

9.   What are the three parts of a letter of application?