《商务交际英语 2 》练习 4
1. Rewrite the following letter so that it sounds polite and does not cost the company a customer.
Hints: use your attitude
Provide a self-addressed envelop
Ask him to check if his payment is actually past due.
Invite him to come to the store again soon.
Dear customer,
Our records prove that your June payment is past due. To preserve your credit rating, you must get that payment to us by next Friday. Thank you for your attention to this matter.
2. Rewrite the following letter. It projects a self‑centered attitude, which may make some readers a little unhappy. Use the you‑attitude to personalize it so that it sounds polite and does not cost the company a customer.
Dear Customer,
We have your request for a trial copy of cooking with the Experts, which we recently
published.
We regret to say that this book is temporarily out of stock. A copy will however go forward promptly when a new supply is available. This should be approximately April 10.
Sincerely
3. Write a letter to your part-time supervisor, asking him to write a letter of recommendation for you because you think he is familiar with your abilities and performance. Asking him to make a special mention of your skill as a cashier and ability to work with others. Do not forget to express your thanks and ask him to send the letter before a certain date.