《商务交际英语 2 》练习参考答案
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Question and short answers
1 A verb.
2 Four
3 The performance of activities to ensure customer satisfaction.
4 Facial expressions, gestures and posture.
5 Determine its objective.
6 the primary appeal
7 a combination of customer‑focused attitudes and policies
8 Time
9 Opening (opening paragraph) , body, and closing (closing paragraph)
1.
Dear Mr. Johnson,
We are afraid that you might have overlooked your June payment due to us? Please check the enclosed statement to make sure it is correct. If there is no problem, please send our check in the enclosed self-addressed envelope to cover the overdue amount. If you think we have made an error, please call us to discuss it. We look forward to seeing you in the store again soon.
2.
Dear Mr. Johnson,
Thanks a lot for your interest in Cooking with the Experts.
It seems that this exciting new book is attracting a good deal more attention than we predicted, and at the moment there isn't a single copy left. Naturally, we ordered a new printing before we ran out, and we expect to receive copies by April 10. To speed delivery, I'm having your book sent directly from the printer, so you should have it by the time (or before) we get ours.
Sincerely
3.
Dear Mr. Johnson,
After I graduate next month, I will be looking for a full-time job. Because you were my shift supervisor ding the two years I worked part-time as Nelson's Restaurant, you are familiar with my abilities and performance. Would you write a letter of recommendation that I can show to prospective employers?
In particular, future employers probably will want to know b\about my skill as cashier and my ability to work well with others. To save your time, I am enclosing a stamped and pre-addressed envelop for your reply.
Mr. Johnson, your letter of recommendation would be very helpful in my job search. Please have you letter sent by May 20, so that I can pursue job opportunities as soon as I graduate.